FICO® Optimization Solutions Streamline Customer Acquisition for Telecom Company

In a highly competitive and dynamic industry, the success of telecom organizations depends on balancing new applications with profitability, customer satisfaction, and (ultimately) keeping good customers from going to the competition. Ultimately, this leading telecom provider needed an optimization tool that could help them drive profitability without increasing acquisition expense. FICO® Xpress Optimization Suite generates

Strategic Originations Decisions Key to Telecom Success

In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current

FICO Customers Drive Growth Through Automation

Banks and credit unions of all sizes struggle with similar issues when it comes to reliance on outmoded processes. Under pressure to grow in today’s competitive market, many are evaluating systems and processes with an eye toward building in efficiencies and improving the customer experience. The conclusion many have reached is that manual origination workflows

Improve Risk of a Credit Application by using FICO® Alternative Lending Platform

Assessing the risk of a credit application is a key step in any lender’s origination process.This requires sophisticated analytic solutions working in conjunction with strategies and rules. FICO® Alternative Lending Platform helps: • Automate the loan approval process. • Improve risk management by combining a scoring model with internal/external policies and regulations. • Standardize business

FICO Solutions for Customer Lifecycle Management

Whether you’re a wireless provider booking customers, an online marketplace adding sellers or a payment card network recruiting partners, onboarding is a critical rst step that affects how risky and rewarding new relationships turn out to be. Are you making precise data-driven decisions that maximize customer lifetime value from the start while creating a foundation

LA SOLUCIÓN A LOS SISTEMAS HEREDADOS

¿Qué son los sistemas heredados? Sistemas heredados, programas o aplicaciones desarrollados en entornos ya obsoletos o próximos a caducar, como Cobol, Delphi u Oracle Forms, pero que siguen funcionando a un nivel esencial y, por tanto, se siguen empleando. Estos sistemas pueden llegar a convertirse en un auténtico lastre a la hora de transformar el negocio

Ventajas Competitivas De PureCloud

PureCloud es una solución de colaboración “todo en uno” que unifica las comunicaciones entre empleados y clientes para crear un excepcional customer engagement; es de rápida implementación, intuitiva y fácil de usar. Ha sido diseñada para ofrecer experiencias consistentes, personalizadas y sin complicaciones a los clientes de hoy. Es el motor de innovación de la

La omnicanalidad ya no es opcional. Conectando la experiencia del cliente en el contact center

Según un informe de Accenture sobre la hiperpersonalización en el sector retail, “el 55% de los consumidores desean recibir experiencias personalizadas que se adapten a sus necesidades y preferencias en cada canal de engagement.” En el mundo digital siempre conectado de hoy, el comportamiento de los consumidores cambia rápidamente. La proliferación de teléfonos inteligentes, redes

Cómo Seguir el Ritmo del Cliente Moderno

¿Por qué? Porque son una generación nueva de clientes con conocimientos, preferencias y gustos tecnológicos. Y exigen facilidad, velocidad y consistencia en el canal que ellos escojan para comunicarse con usted. Este es el nuevo paradigma de lo que es normal, y todas las empresas deben adoptarlo.