Hoy, para las empresas en general, los sitios web y las aplicaciones móviles son dos componentes clave para generar más ingresos y dar mayor visibilidad a la marca. Usted, probablemente, sepa que la mayoría de los clientes inician interacciones en una variedad de canales para satisfacer una sola necesidad. Pero ¿sabía que la mayoría de
En el mundo digital siempre conectado de hoy, el comportamiento de los consumidores cambia rápidamente. La proliferación de teléfonos inteligentes, redes sociales, correos electrónicos y herramientas de alta tecnología los ha llevado a interactuar con su empresa a través de una gran cantidad de dispositivos y canales. Pero lo que ellos buscan es una experiencia
Orqueste journeys perfectos y omnicanal desde una única plataforma de experiencia del cliente todo en uno. La Genesys Customer Experience Platform—on premise y en la nube– simplifica las tareas de administración, incrementa el rendimiento operativo y reduce el costo total de propiedad.
In a highly competitive and dynamic industry, the success of telecom organizations depends on balancing new applications with profitability, customer satisfaction, and (ultimately) keeping good customers from going to the competition. Ultimately, this leading telecom provider needed an optimization tool that could help them drive profitability without increasing acquisition expense. FICO® Xpress Optimization Suite generates
In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions — involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms — has far-reaching effects beyond market share and current
Banks and credit unions of all sizes struggle with similar issues when it comes to reliance on outmoded processes. Under pressure to grow in today’s competitive market, many are evaluating systems and processes with an eye toward building in efficiencies and improving the customer experience. The conclusion many have reached is that manual origination workflows
Assessing the risk of a credit application is a key step in any lender’s origination process.This requires sophisticated analytic solutions working in conjunction with strategies and rules. FICO® Alternative Lending Platform helps: • Automate the loan approval process. • Improve risk management by combining a scoring model with internal/external policies and regulations. • Standardize business
Whether you’re a wireless provider booking customers, an online marketplace adding sellers or a payment card network recruiting partners, onboarding is a critical rst step that affects how risky and rewarding new relationships turn out to be. Are you making precise data-driven decisions that maximize customer lifetime value from the start while creating a foundation
Sugar UX™ fusiona la sencillez sin fisuras, la movilidad, y los aspectos sociales de una aplicación de consumo, con la optimización de procesos de negocio del CRM convencional.
